Your satisfaction matters to us — here's how returns and refunds work at Zanniva.
Inspect before you pay
Because we offer pay on delivery, you can check your product at the moment of delivery, before paying anything.
Damaged, wrong, or incomplete item
If the product is damaged, incorrect, or incomplete, simply refuse it or return it to our delivery agent on the spot. You will not be charged, and we will arrange a replacement or refund.
Reporting an issue after delivery
If you notice a problem after the delivery agent has left, contact us within 7 days of delivery at bahsine.fr@gmail.com with your order number and a description (and photo, if possible) of the issue. We'll review your request and get back to you with next steps.
Return conditions
- Items must be unused, unopened, and in their original packaging
- For hygiene and safety reasons, opened or used skincare and haircare products cannot be returned unless defective
- Proof of purchase (your order number) is required for all returns
Non-returnable items
Opened cosmetic, skincare, and haircare products cannot be returned or exchanged unless they arrived damaged or defective, due to hygiene and safety standards.
Refunds
Since orders are paid on delivery, most issues are resolved before any payment is made. If a refund is due after payment (for example, if a replacement isn't available), we will arrange repayment via mobile money or your original payment method within a reasonable timeframe.
Contact us
Questions about your return? Reach out at bahsine.fr@gmail.com.