Who we are
Zanniva ("we", "us", "our") operates this online store selling hair, skin, and wellness products in Zambia. This policy explains what personal information we collect, how we use it, and your rights regarding that information.
Information we collect
When you place an order or contact us, we may collect your name, phone number, delivery address, city, and order details. We do not collect payment card information, because all orders are paid in cash or mobile money at the time of delivery.
How we use your information
- To process and deliver your order
- To contact you about your order status
- To respond to customer support requests
- To improve our products and services
Sharing your information
We share your delivery details only with our delivery partners, solely for the purpose of fulfilling your order. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies and website data
Our website may use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly as a result.
Data retention
We keep your order information for as long as necessary to fulfill orders, handle returns, and comply with legal and accounting obligations.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us at the email below.
Security
We take reasonable measures to protect your personal information, but no method of storage or transmission over the internet is 100% secure.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this Privacy Policy, contact us at bahsine.fr@gmail.com.